Frequently asked questions

• Please be aware that we only have changing facilities at Dumbrock, so it makes sense to come sauna ready if you are coming to Luss.
• Your swimming costume, a towel to dry and a towel to sit on are the essentials here. We also recommend bringing sandals or some neoprene socks if you fancy a dip in the loch, and a big bottle of water.

• Keep your breeks on. We're not that kind of sauna, swimming costumes must be worn at all times.
• Jewellery should not be worn inside the sauna. Jewellery can become very hot!
• Spectacles shouldn't be worn inside the sauna - lenses may become cloudy or warped as a result of the heat!
• Consult your GP before taking part in the experience if you have any underlying medical conditions or are using any prescription drugs.
• Nae weans – Hot Tottie is open to over 18s only, as we prioritise safety and comfort.
• However, weans are allowed in our Family Sessions! Two kids to one adult ratio, they need to be over 12 years old and it’s up to 8 people. No touching the stove please!
• If you're taking a dip in the loch or the sea, you do so at your own risk. It's no surprise that the temperatures can be extremely cold and that currents can be unpredictable. It is your responsibility to make sure that you can swim and that you are prepared for exposure to the cold.
• The sauna heater can reach extremely high temperatures and is designed to generate intense heat within the sauna.
• Be aware that the sauna's interior is designed with limited space, and movement within the sauna may be restricted. Take extra care when moving around inside, especially in narrow areas. We recommend proceeding slowly and avoiding sudden movements to prevent accidental injury from the heater or any other surfaces.
• Avoid direct contact with the heater or any surrounding surfaces that may become hot during use. Severe burns or injury may occur if safety precautions are not followed.

Booking Amendment Guide

All bookings are managed through Slate.

Sessions cannot be directly rescheduled. If you need to change your booking, you must cancel your session first. Your payment will then be credited to your Slate account so you can rebook.

Reschedule window

• Cancellations must be made at least 24 hours before your session.
• Cancellations inside 24 hours are non-refundable.
• No-shows are non-refundable.

How to change your booking

Step 1 – Cancel your session

1. Open your confirmation email.
2. Follow the booking-management link in the email.
3. Log into your Slate account.
4. Select your upcoming session.
5. Click "Cancel."

If you cancel more than 24 hours before your session, the system will automatically issue account credit.

Step 2 – Rebook using your credit

1. Visit our booking page.
2. Choose your new session.
3. Log into your Slate account at checkout.
4. Your available credit will automatically apply.

You will receive a new confirmation email once booked.

If you would prefer a refund

If you would like the money removed from your Slate account and refunded back to your original payment method, please cancel your session first and email:

info@hot-tottie.com

Refund requests are handled manually during office hours.

We're currently parked up by the rescue boat, on the beach in the beautiful village of Luss.

• Parking: Please use one of the two Luss Car parks.
• On foot: The sauna is less than 10 minutes walk from either of them.

To book your slot please visit the booking page to check current availability.

Tuesday - Friday: 9am - 9pm

Saturday & Sunday: 8am - 7pm

You'll find us at Dumbrock Loch near Mugdock Country Park, just minutes from Milngavie and around 20 minutes from Glasgow.

• Parking: Please use the designated Dumbrock car park only. No parking on the lane, cheers!
• On foot: The sauna is around 5 minutes walking distance from the car park.

To book your slot please visit the booking page to check current availability.

Monday: Closed

Monday - Friday: 1pm - 9pm

Saturday & Sunday: 9am - 5pm